How to personalise the product - Once you have placed your order, you will receive an email containing a link to personalise your item. Follow the link to submit the personalised details that you require. - If we don't receive your personalisation within 24 hours the order will be cancelled. Please check your junk folder for the email. - Once personalisation has been submitted the order cannot be cancelled or amended as it will automatically be sent into production and will be despatched within 3 working days. Personalise this Birthday Craft mug with an age up to 2 characters, any name up to 12 characters and a further 4 lines of up to 20 characters each on the reverse of the mug, for a message. Hand washing is recommended. Material is ceramic. NOTE: Due to the font type used please refrain from using all capitals in your personalised message. If the message is all in capitals you will find the personalisation extremely difficult to understand and may even result in personalisation being missed off the product. Many thanks for your cooperation. Ideal for Birthdays. Personalised Memento Company Women's Personalised Birthday Craft Mug in White