How to personalise the product - Once you have placed your order, you will receive an email containing a link to personalise your item. Follow the link to submit the personalised details that you require. - If we don't receive your personalisation within 24 hours the order will be cancelled. Please check your junk folder for the email. - Once personalisation has been submitted the order cannot be cancelled or amended as it will automatically be sent into production and will be despatched within 3 working days. Personalise this lovely gold handled mug with a name with up to 12 characters on the front of the mug and a role/title on the back on the mug up to 12 characters. Personalisation will appear as entered, please avoid using fixed uppercase. Material is ceramic. Handwashing recommended. Personalised Memento Company Women's Personalised Heart Gold Handled Mug in White