For regulations by check, never send it alone, join your mail: your pseudo ebay, the reference of the object and the date of purchase. After collection of this one, unfortunately following the nmberux "wood" checks the products will be sent to you. The shipping costs include: postal costs, packaging and of course the time spent at the post office !!! Returns are accepted within 7 days after reception, the products must be recommelly (new condition in their packaging). The cosmetic products returned must be capsulated, opplodgated and in no case have been used in order to preserve the rules of hygienne in accordance with eBay rules, if these conditions are not respected, the products cannot be reimbursed. The undetersery will neither be taken up nor exchanged. The return costs will remain t.