How to personalise the product - Once you have placed your order, you will receive an email containing a link to personalise your item. Follow the link to submit the personalised details that you require. - If we don't receive your personalisation within 24 hours the order will be cancelled. Please check your junk folder for the email. - Once personalisation has been submitted the order cannot be cancelled or amended as it will automatically be sent into production and will be despatched within 3 working days. A trendy mug suitable for any occasion! You can personalised this mug with the following. Name - Up to 12 characters Message Line 1 (On Reverse) - Up to 25 characters Message Line 2 (On Reverse - Up to 25 characters Message Line 3 (On Reverse - Up to 25 characters Message Line 4 (On Reverse - Up to 25 characters The initial is pulled from the first letter on the name and will appear in fixed upper case. The rest of the other personalisation will appear as entered. Hand washing is recommended. Material is ceramic. Ideal for any occasion! Personalised Memento Company Personalised Name & Initial Mug in White