How to personalise the product - Once you have placed your order, you will receive an email containing a link to personalise your item. Follow the link to submit the personalised details that you require. - If we don't receive your personalisation within 24 hours the order will be cancelled. Please check your junk folder for the email. - Once personalisation has been submitted the order cannot be cancelled or amended as it will automatically be sent into production and will be despatched within 3 working days. This Personalised Robin Memorial Vase is the most perfect way to remember a loved one. Personalise this memorial vase with up to 4 lines of text, as below Line 1 - 20 characters Line 2 - 15 characters Line 3 - 15 characters Line 4 - 15 characters 'Robins appear when loved ones are near" is fixed text and cannot be changed. All personalisation will appear as entered. The vases are not water tight due to the nature of the material. PLEASE NOTE Due to the natural materials used (Resin) there may be some natural imperfections in the product, this may result in blemishes appearing on the area of personalisation. Ideal for Memorials Personalised Memento Company Personalised Robins Appear Memorial Vase in White