Dilemmas and Decision Making in Social Work is a collection of stories to help social workers work with dilemmas, weigh up options and make good decisions. Told in the first person from the point of view of a social worker, each case study begins with the service user’s story and then applies relevant theory. It demonstrates where workers have to think outside their own frames of reference and seek other’s expertise, how they work with barriers to collaboration with other professionals and how to handle disagreements. Where fitting, the emotional impact of the work is highlighted and how social workers deal with this.